The move is part of our commitment to enhance the banking experience for our clients by providing better accessibility, improved facilities and an upgraded work environment to serve you more efficiently.
Our new location will be at Plot 56, Lohana towers on Lugogo Bypass.
The relocation will take place by 31st January 2025.
Your account number will remain unchanged, you can continue to bank as usual and access our online banking services at your convenience and at any branch nearest to you.
The bank has implemented strict measures to protect sensitive information during the relocation process.
No, the relocation will not affect the Kampala road Branch. All our contacts, email address and working hours will remain unchanged.
Yes, the new mailing address will be P.O.Box 7399, Plot 56, Lohana towers on Lugogo Bypass.
Only head office staff will need to relocate given their roles. The bank will provide them with relocation assistance during the transition.
Yes, the visiting hours remain unchanged 8:00am to 5:00pm, Monday to Friday and on Saturday 9:00pm to 2:00pm exclusive of public holidays.
Yes, the new branch will be situated at the premises and will offer the same services as the current branch.
For more information please visit https://ug.kcbgroup.com ,call our customer experience helpline on 0800311411 or visit us at the new Lugogo branch.