Assistant Relationship Manager-PB (2)

JOB PURPOSE

To grow and maintain healthy both personal banking portfolio (personal loans, mortgages, accounts and e-products) and to act as a reliable point of contact for new and existing personal banking customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing risks associated with new accounts, loan portfolio, account mandates and related process flow.

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Create and Manage client relationships and accounts to minimize attrition.
• Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
• Adherence to KYC and AML policies and procedures.
• Cross sell bank products including assets, liability and electronic banking products
• Initiate personal loans applications and ensure good underwriting practices.
• Prepare and submit relevant reports.
• Managing personal banking portfolios and monitor daily branch budget for all accounts.
• Sales calls and market intelligence gathering
• Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
• Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
• Any other duties that may be allocated from time to time.
• Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Customers successfully enrolled, utilizing and enjoying to e-channels
• Increased profitability as a result of quality growth in market share.
• Increased cross-sale ratios
• Good audit and compliance report findings
• Complaints and queries effectively managed
• Retention of satisfied, well-informed customers.
• Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.

KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

• A degree or post graduate degree (Business and/or Finance related)
• Good understanding of banking products, policies and procedures.
• Sound knowledge of the KCB bank products and processes such as account opening and documentation.
• Credit knowledge including understanding and interpretation of financial statements.
• Understanding of behaviour and application scoring systems and how to use relevant scoring software.
• Understanding risk management principles, credit scoring principles and procedures.
• Possession of fine underwriting skills and good understanding personal credit processes
• Understanding of competitors and their products and services
• Attend relevant courses and e-learning sessions.
• Good understanding of existing customer profiles.

The candidate should possess the following interpersonal competencies:

Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.